Quick Overview
| Category | Description |
|---|---|
| Client | Global technology company |
| Sector | Technology & digital operations |
| Location | Global |
| Tech Stack | BMC PATROL, TSOM, BMC Helix Operations Management (BHOM), Entuity, Elastic (ELK), TypeScript |
The Challenge
The client faced growing operational complexity driven by fragmented monitoring tools and inconsistent processes across regions. This resulted in limited visibility and reactive incident management, creating operational risk in critical environments.
- Lack of standardization across monitoring systems and environments.
- High rate of false positives, causing alert fatigue and low confidence in alerts.
- Manual and repetitive incident handling, slowing response times.
- Limited ability to proactively detect issues before impacting users
- Increased risk of SLA/SLO breaches and degraded end-user experience.
The Solution
Synthetic Transactions & API Monitoring for mission-critical user journeys.
Automation & Runbooks to accelerate incident resolution.
Standardized Telemetry & Alerting across servers, databases, networks, and applications.
Advanced Tool Integration with BMC Helix, Elastic, Entuity, and TSOM.
Proactive KPIs to reduce MTTA/MTTR, minimize false positives (<3%), and balance on-call workloads.
The Impact
- Significant reduction in incident detection and resolution times (MTTA/MTTR).
- Lower operational noise, improving team efficiency.
- Increased system availability and reliability, meeting 99.9% SLOs.
- Scalable framework with 300+ synthetic journeys developed in TypeScript.
- Consistent, repeatable operations through centralized policies and runbooks.
